The agreement between you and ClientBridgeUSA when you use our website, services, or hire us to build your business online.
By using our website or hiring us, you agree to these terms. We'll build what we promise on time and deliver quality work. You'll pay on time, give us what we need to do our job, and own everything we create for you. We're real humans doing our best — no surprises, no fine print games.
These Terms of Service ("Terms") govern your access to and use of ClientBridgeUSA's website (clientbridgeusa.com) and services. By using our website or engaging us for services, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
ClientBridgeUSA provides the following services:
Specific deliverables, timelines, and inclusions for each engagement will be outlined in a separate Statement of Work (SOW) or service agreement provided before any work begins.
Our pricing is published on our website at clientbridgeusa.com/pricing and includes a one-time setup fee plus ongoing monthly fees for hosting, AI tools, and support. Prices may be updated from time to time, but existing customers will be notified at least 30 days before any changes affect their plan.
Invoices are due upon receipt unless otherwise specified. Payments more than 14 days late may result in temporary service suspension and a 1.5% monthly late fee on outstanding balances.
We commit to fixed timelines for every project. Most websites launch within 14 business days of receiving all required client materials.
Project timelines depend on receiving necessary information from you (content, brand assets, feedback on revisions). If we don't receive required materials within agreed timelines, the project deadline will be extended accordingly.
Each plan includes a specified number of revision rounds during the build phase. Additional revisions may be billed at our standard hourly rate of $125/hour, agreed to in writing before work begins.
To deliver our services effectively, we need you to:
Upon full payment of all fees, you own:
We retain ownership of:
If you provide third-party content (stock photos, fonts, etc.), you are responsible for ensuring proper licensing. We are not liable for any infringement resulting from client-provided materials.
Our AI tools rely on third-party providers including Anthropic (for AI processing), Twilio (for SMS), email service providers (for automated emails), and Google/Yelp APIs (for review management). While we strive for high availability, we cannot guarantee uninterrupted service from these providers.
When using our follow-up automation tools, you are responsible for:
You bear sole responsibility for the content sent through our follow-up automation tools, including ensuring compliance with all applicable laws. We reserve the right to suspend service if we detect misuse.
AI-generated responses (such as review replies and chat conversations) are reviewed and configured by you. While our AI tools are designed to produce helpful, professional responses, you are ultimately responsible for any content sent on your behalf.
You can cancel your monthly service plan at any time with 30 days' written notice. Service continues through the end of your current billing period.
Setup fees are partially refundable based on project progress:
If we cancel a project for any reason, we'll refund any unearned portion of fees paid.
We warrant that our services will be performed with reasonable care and skill, consistent with industry standards. If you discover any defects in our work within 30 days of delivery, we'll fix them at no charge.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
While our services are designed to help your business succeed online, we do not guarantee specific business results, search engine rankings, lead generation outcomes, or revenue increases. Success depends on many factors outside our control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENTBRIDGEUSA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OUR SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold ClientBridgeUSA harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from:
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
Any disputes arising under these Terms will be resolved through good-faith negotiation first. If we can't reach an agreement, disputes will be resolved through binding arbitration in Cambria County, Pennsylvania, except that either party may seek injunctive relief in court for intellectual property or confidentiality matters.
We may update these Terms from time to time. When we make material changes, we'll notify you by updating the "Last Updated" date and, when appropriate, by sending you a notification. Continued use of our services after changes constitutes acceptance of the updated Terms.
If you have questions about these Terms, please contact us:
Email: hello@clientbridgeusa.com
Phone: (814) 929-2998
Address: Westmont, Pennsylvania, USA