Terms of service

01 Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of ClientBridgeUSA's website (clientbridgeusa.com) and services. By using our website or engaging us for services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

02 Services Description

ClientBridgeUSA provides the following services:

• Custom website design and development — building responsive, professional websites
• AI chat widget integration — deploying AI-powered chat tools on client websites
• Follow-up automation — setting up automated SMS and email sequences for lead nurturing
• Review management — monitoring and responding to online reviews using AI
• Hosting, maintenance, and ongoing support — keeping your site running smoothly

Specific deliverables, timelines, and inclusions for each engagement will be outlined in a separate Statement of Work (SOW) or service agreement provided before any work begins.

03 Pricing & Payment

Service Fees

Our pricing is published on our website at clientbridgeusa.com/pricing and includes a one-time setup fee plus ongoing monthly fees for hosting, AI tools, and support. Prices may be updated from time to time, but existing customers will be notified at least 30 days before any changes affect their plan.

Payment Terms

• Setup fees: 50% due before project kickoff, with the remaining 50% due upon project completion (before final delivery)
• Monthly fees: Billed in advance on the same date each month, starting from project launch
• Payment methods: We accept major credit cards via Stripe and ACH bank transfers for invoiced clients

Late Payments

Invoices are due upon receipt unless otherwise specified. Payments more than 14 days late may result in temporary service suspension and a 1.5% monthly late fee on outstanding balances.

04 Project Timeline & Delivery

We commit to fixed timelines for every project. Most websites launch within 14 business days of receiving all required client materials.

Client Delays

Project timelines depend on receiving necessary information from you (content, brand assets, feedback on revisions). If we don't receive required materials within agreed timelines, the project deadline will be extended accordingly.

Revisions

Each plan includes a specified number of revision rounds during the build phase. Additional revisions may be billed at our standard hourly rate of $125/hour, agreed to in writing before work begins.

05 Client Responsibilities

To deliver our services effectively, we need you to:

• Provide accurate and complete information about your business
• Supply content (text, images, logos, etc.) within agreed timelines
• Review deliverables and provide feedback in a timely manner
• Maintain accurate billing information and pay invoices on time
• Comply with all applicable laws when using our services, including spam laws (CAN-SPAM, TCPA) when using our follow-up automation tools
• Obtain necessary permissions for any third-party content you provide us

06 Intellectual Property

Your Ownership

Upon full payment of all fees, you own:

• The custom website code and design we create specifically for your business
• Your domain name and hosting accounts (when registered in your name)
• All content you provide to us
• Any custom configurations made to your AI tools

Our Retained Rights

We retain ownership of:

• Our underlying tools, frameworks, and methodologies
• Generic AI chat widget code, follow-up automation systems, and review management infrastructure (you have an unlimited license to use these as part of your service plan)
• The right to display anonymized work in our portfolio (we'll ask before featuring identifiable client work)

Third-Party Content

If you provide third-party content (stock photos, fonts, etc.), you are responsible for ensuring proper licensing. We are not liable for any infringement resulting from client-provided materials.

07 AI Tools & Third-Party Services

AI Service Reliability

Our AI tools rely on third-party providers including Anthropic (for AI processing), Twilio (for SMS), email service providers (for automated emails), and Google/Yelp APIs (for review management). While we strive for high availability, we cannot guarantee uninterrupted service from these providers.

Compliance

When using our follow-up automation tools, you are responsible for:

• Obtaining proper consent from recipients before sending automated SMS or email messages
• Honoring opt-out requests (we automatically process "STOP" replies for SMS and unsubscribe clicks for email)
• Complying with TCPA, CAN-SPAM, and other applicable communications laws

AI-Generated Content

AI-generated responses (such as review replies and chat conversations) are reviewed and configured by you. While our AI tools are designed to produce helpful, professional responses, you are ultimately responsible for any content sent on your behalf.

08 Cancellation & Refunds

Monthly Services

You can cancel your monthly service plan at any time with 30 days' written notice. Service continues through the end of your current billing period.

Project-Based Work

Setup fees are partially refundable based on project progress:

• Before kickoff: 90% refund (10% non-refundable deposit)
• During discovery: 70% refund
• During build (less than 50% complete): 40% refund
• During build (50%+ complete): No refund — work product delivered as-is
• After launch: No refund

If we cancel a project for any reason, we'll refund any unearned portion of fees paid.

09 Warranties & Disclaimers

Our Warranty

We warrant that our services will be performed with reasonable care and skill, consistent with industry standards. If you discover any defects in our work within 30 days of delivery, we'll fix them at no charge.

No Guarantee of Results

While our services are designed to help your business succeed online, we do not guarantee specific business results, search engine rankings, lead generation outcomes, or revenue increases. Success depends on many factors outside our control.

10 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENTBRIDGEUSA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11 Indemnification

You agree to indemnify and hold ClientBridgeUSA harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Content you provide to us, including any infringement of intellectual property rights
• Your use of our follow-up automation tools in violation of communications laws

12 Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Any disputes arising under these Terms will be resolved through good-faith negotiation first. If we can't reach an agreement, disputes will be resolved through binding arbitration in Cambria County, Pennsylvania, except that either party may seek injunctive relief in court for intellectual property or confidentiality matters.

13 Changes to These Terms

We may update these Terms from time to time. When we make material changes, we'll notify you by updating the "Last Updated" date and, when appropriate, by sending you a notification. Continued use of our services after changes constitutes acceptance of the updated Terms.

14 Contact Us

If you have questions about these Terms, please contact us: